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Since June 1998 I have been working for Eastern Energy as a Customer Service Advisor. My main duties are to answer account queries, resolve complaints and to give energy efficiency advice. This is mainly done through telephone conversations and letters.
Before I send any of my letters I must proof read them for any spelling or grammatical errors. I also help my colleagues as well by proof reading, and also offering advice on the construction of their correspondences.
As P.C.s are a part of my working life I am literate package such as Word and Excel on systems such as Microsoft Windows V3.1 and NT.
At home I have also learnt to use Publishing packages, Outlook Express and other programs on Windows 98.
Due to my proficiency I am responsible for any training needed on our company's intranet training within my team of 30 people. This is an important tool as it supply's us with lots of important information such as prices, Tariffs and any company news.
Unfortunately due to the structure of the Customer Services department there are very few opportunities to progress in the company. This is why I am looking for a change in direction
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